Wednesday, August 27, 2008

BIS # 1085 PRINCIPALS’ MEET: IMPROVING THE QUALITY OF OUR SERVICES

Tony Pinto sdb
MUMBAI, AUGUST 27, 2008: The Annual Principals’ Meeting of the Schools of the Mumbai Province was held at Don Bosco Institute of Technology, Kurla on August 22, 2008. Fr. Michael Fernandes, Provincial, presided over the Eucharist and spoke of the need of a human touch in the way we relate to people. Fr. Mario Vaz, Rector of DBIT, welcomed the group and highlighted the need for our students to be more focused about what they want to do in life. Taking off from the theme of the homily at Mass, Dr. Keith D’Souza conducted the first session on applying some ways of the corporate sector towards customer-care in our educational institutions by providing an efficient and personalized service. While a corporate is purely profit motivated and may not share our noble concerns, we could further improve and upgrade the quality of our service by studying their approaches towards the customer in creating a bonding towards the persons we work for. Possessing a common sense of mission and preserving an institutional culture and spirit primarily contribute to the quality of our service. In the next session, the Provincial and Vice Provincial presented the priorities of the Province with respect to Schools. The Principals also had time to discuss various concerns. In the final session the Principals, along with their office assistants, were introduced to a variety of possibilities to improve our services through Automation of Institute Management Processes using Open Source Technologies such as: Moodle LMS - an Online Learning Management System that facilitates and accelerates the Teaching Learning Process, Feed Back System – an Online Student Feedback of Teaching faculty, Language Learning System - an Online Language Teaching-Learning and Colmation System - on Campus Automation. Thanks to Fr. Mario Vaz and Fr. Adolph Furtado and the Salesian community of Kurla, the Principals spent a stimulating day filled with fresh ideas and approaches.

No comments: